Policies

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Appointment Policy

Arriving late will deprive you of valuable treatment time.  We will make every effort to perform your entire treatment in the allotted time per the Policies of Appointment for remaining scheduled time, but reserve the right to reschedule your appointment if arriving more than 10 minutes late and charge the cancellation fee (see cancellation Policies of Appointment for details).

Cancellation/ No Show Policy

At  J Michelle Med Spa we have a 24 hr cancellation/ no show policy to ensure guests can get in for appointments and respect our provider’s time. Any appointment that No shows/ cancels within 24 hrs will be subject to the following fees:

  • All Injection/ Medical Appointments $75
  • All Non- Medical Appointments $50

If a client has no showed / canceled 3 times within the 24 hr time frame the client will be required to pay for the service in full for future services at the time of booking the appointment. The amount pre-paid for is non- refundable if the no show / cancellation policy is violated. If the appointment is rescheduled prior to 24 hrs the amount will be credited towards future services.

We respect our Providers’ time as they are booked out weeks to months ahead, and we have a significant waiting list. Last-minute cancellations do not allow us time to fill those gaps.  We appreciate your understanding of our cancellation policy. This will allow the

 J Michelle Med Spa Team to continue to provide the highest quality service for you and future patients, as well as valuing our team members’ time.

By scheduling an appointment, you are agreeing to our cancellation/no-show policy.

REFUND POLICY

We do not offer refunds on any services rendered.  Aesthetic results are quite variable from person to person and while we do our best to achieve the desired outcome, it cannot be guaranteed.  Clients are responsible for additional treatments needed to achieve desired results

Retail: We do not offer refunds on products purchased.  Defective products may be exchanged within 14 days for the same product only

No refund on Gift Certificates purchases

CHILDREN POLICY

Here at J Michelle Med Spa, we love babies and children, however, we ask that you please make child care arrangements prior to your appointment.  This ensures the safety of your children as well as a relaxing environment for all clients

ANIMAL POLICY

Although we love animals, we ask that you please leave your pet at home during your visit to J Michelle Med Spa. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our healthcare facility. To avoid any disruption or inconvenience, we ask that you please leave your pet at home

Thank you for your cooperation and consideration for all of our patients.